Ready for What’s Next in Secure Business Communication?

Customer Experience    | October 23, 2024

As the landscape of secure business communication continues to evolve, industry leaders face the challenge of keeping their systems both innovative and secure.

Messaging apps like WhatsApp have reached over 2 billion users worldwide, illustrating the high demand for user-friendly communication platforms. Consequently, the pressure on secure email systems to evolve in tandem is immense.

The future of secure business communication demands that innovation and security go hand in hand.

This raises the question: what is the future for secure business communication?

Transition Messaging to the Cloud

Cloud technology offers unparalleled opportunities for advancing secure business communications. By transitioning messaging systems to the cloud, organizations can enjoy enhanced scalability, flexibility, and security. Cloud-based platforms are equipped to handle the growing needs for data storage and processing power, while also offering robust security measures to protect sensitive information from threats. The move to cloud-based messaging is not just about keeping up with technology—it’s about staying ahead of potential security risks.

For example, a customer of ours encrypted 18 million messages annually six years ago. Now, they send well over a hundred million encrypted messages each year. This exponential growth reflects the widespread adoption of encryption solutions by global enterprises, spanning business units and acquisitions. Such a dramatic increase underscores the need for cloud-based messaging systems that can accommodate this scale while maintaining high-security standards.

Navigating Ever-Changing Privacy and Data Legislation

Transitioning messaging to the cloud is not just about scalability, flexibility, and security—it’s also key to ensuring data privacy in an increasingly complex legal landscape. Global companies operating across multiple jurisdictions, such as Germany, the United States, and the UK, face unique challenges related to privacy and data legislation. Cloud-based solutions can provide the adaptability required to meet these demands.

Consider a multinational UK bank that was compliant with European data regulations even before Brexit. After the vote, they needed to align with new EU data legislation. To address this, they strategically established a data center in Ireland, maintaining compliance and ensuring seamless operations. Similarly, a prominent UK law firm addressed the data needs of German clients by setting up a data center in Germany, showcasing the necessity of adapting email encryption services to meet evolving client requirements.

These examples underscore the importance of cloud-based messaging systems that not only accommodate increasing data volumes but also maintain high-security standards while navigating complex privacy laws. The flexibility of the cloud allows organizations to swiftly adapt to changes in legislation, providing a robust framework for protecting sensitive information across diverse legal environments. This adaptability is a key bonus of cloud technology, helping enterprises manage compliance efficiently while focusing on their core business objectives.

Prepare for Direct Messaging Dominance

Direct messaging is becoming an indispensable tool in business communication, offering real-time, seamless interaction. As market trends shift towards a mobile-first mindset, the role of direct messaging in large markets is becoming increasingly vital. In regions such as Asia PAC, mobile phones are prevalent over traditional email, with SMS and WhatsApp proving more effective. Companies are embracing these platforms for their efficiency and reach.

However, with this convenience comes the challenge of maintaining compliance and security. Organizations must prepare for a future where direct messaging is the norm by implementing secure platforms that ensure privacy and compliance with industry regulations. Our enhanced SMS verification now seamlessly integrates with Twilio and Sinch, offering flexible API options for future innovation. By utilizing advanced authentication methods like TOTP, SMS, and Passkeys, businesses can align their needs with a modern user experience. By embracing this shift and proactively addressing these challenges, companies can harness the potential of direct messaging to enhance operational efficiency.

Automate with Real-Time API Integration

Automation is no longer a luxury—it is a necessity. Echoworx has enhanced its integration capabilities with SIEM systems by leveraging APIs, allowing organizations to automate various processes, reduce the risk of human error, and increase efficiency. This advancement in SIEM logging enables customers to seamlessly integrate audit logs, granting real-time access to encryption-related data. It is particularly crucial in secure communications, where the rapid exchange of information needs to be both flawless and protected.

Stay Ahead with Automated, Next-Gen Email Certificate Management

In the realm of secure emails, certificate management is a cornerstone. By automating key generation, integrating with CA’s like DigiCert, and facilitating easy upload of S/MIME & PGP, organizations can streamline their email security systems.

According to DigiCert’s “2024 State of Digital Trust Report,” there is a notable disparity in how companies handle their digital certificates. While 52% of companies rely on IT departments for certificate management, 37% manage them outside of IT, and alarmingly, 11% have no formal management system. As threats escalate, this divide accentuates the gap between organizations leading in digital trust and those lagging.

Automated processes, like certificate harvesting, can significantly enhance the speed and reliability of secure communications. By simplifying the process and minimizing vulnerabilities, businesses can ensure strong protection, maintain compliance, and secure communication against emerging threats.

Ensure Compliance, Security, and Auditability

As businesses adapt to new communication methods, maintaining compliance and security is non-negotiable. Integrating Security Information and Event Management (SIEM) systems and utilizing Bring Your Own Key (BYOK) strategies are effective ways to ensure that all communications are secure and auditable. These measures not only protect sensitive information but also provide a clear trail for compliance audits, making it easier to demonstrate adherence to regulatory requirements.

Collaborate with Industry Leaders for Continued Innovation

In the fast-paced world of technology, collaboration is key to staying ahead. By partnering with industry leaders in secure business communication, organizations can tap into a broader pool of knowledge and resources. Join us at our upcoming session in New York, where Echoworx security professionals will dive deeper into these topics and explore the future of secure business communication.

The world of secure business communication is complex and rapidly changing. By embracing cloud messaging, preparing for direct messaging dominance, automating processes, and focusing on compliance and security, organizations can not only keep pace but lead the way.