Securing Business Communication with Echoworx

Their existing solution struggled to scale, lacked multilingual support, and created inefficiencies in user management, leading to delays and increased operational overhead. By partnering with Echoworx, the bank transitioned to a scalable cloud-based encryption solution, enabling them to securely deliver millions of encrypted statements every month.

Challenges

• Limited capacity to handle over 1.6 million encrypted statements monthly.
• High resource demands for user management.
• Lack of multilingual support critical for global operations.
• Inefficient on-premises infrastructure causing delays and backlogs.

Solution

• Dynamic scalability for high-volume communications.
• Support for 28 languages with centralized management and branding control.
• Migration to six secure private cloud servers, reducing in-house infrastructure.
• Self-service user management to minimize IT resource demands.

Results

With Echoworx, the bank sends over 100 million encrypted statements annually, improving communication efficiency and reducing CAPEX costs. The scalable solution integrates seamlessly into existing systems, enhancing customer trust and supporting future growth.

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The outdated system lacked the flexibility and scalability needed to support the bank’s expanding operations.  By partnering with Echoworx, the bank transitioned to a scalable cloud-based encryption solution. This shift delivered full redundancy, increased reliability, and ensured seamless compliance with complex regulatory requirements, all while streamlining operations and reducing costs.

Challenges

• Outdated infrastructure lacking redundancy and reliability
• Need for encryption without disrupting the sender experience
• Complex compliance and regulatory demands for secure communication
• Managing enhancement requests from initial RFP to deployment

Solution

Echoworx provided a scalable cloud-based email encryption solution tailored to the bank’s needs:

• Seamless migration to cloud infrastructure with full redundancy
• Encryption deployment with minimal impact on workflows
• Custom branding and language options for user-friendly portals
• Advanced security features, including Cloud hardware KMS, OpenID, SIEM logging, and Admin Console enhancements
• Elimination of obsolete systems

Results

The bank replaced outdated systems with a robust cloud encryption platform, reducing total ownership costs and streamlining operations. With advanced features like Cloud hardware KMS and OpenID authentication, the bank met compliance requirements while enabling secure, scalable communication. This partnership fostered innovation, continuous improvement, and operational excellence.

To address these challenges, they implemented a cloud-native solution, enabling seamless operations, enhanced compliance, and a more streamlined user experience across regions.

Challenges

• Managing desktop encryption software across multiple regions.
• Manual password management and sharing.
• Lack of oversight and standard security protocols for file protection.
• Limited compatibility with existing systems and high-capacity servers.
• Complex cloud migration requiring minimal sender involvement.

Solution

Echoworx addressed these challenges with a modern cloud-based encryption platform, delivering:

• Easy integration with existing infrastructure and support for 28 languages.
• Migration of ZIP encryption from desktop to the cloud for enhanced efficiency.
• Standards-based encryption for PDF and Office documents to eliminate costly software.
• Secure password generation and sharing for confidential communication.

Results

By moving encryption to the cloud, the bank simplified operations, enhanced user experience, and maintained robust security standards. With native encryption for PDFs and Office files, alongside continued ZIP support, the solution eliminated the need for specialized software, improving compatibility and reducing costs.

Echoworx’s scalable, cloud-first encryption solutions empowered the bank to optimize its operations while ensuring secure, seamless communication for its clients.

By replacing fragmented legacy encryption systems with a unified solution, they reduced complexity, improved efficiency, and enabled secure interactions across networks without requiring specialized software.

Challenges

• Integrating encryption technologies post-merger
• Supporting complex communication networks
• Managing manual ZIP file encryption and scanning processes
• Legacy PGP systems creating security risks
• Complex password rules and ongoing support demands

Solution

Echoworx introduced a cloud-based email encryption solution with SEG integration, enabling secure, scalable communications:

• Cloud-based encryption for multi-channel delivery
• Seamless migration from on-premises to cloud encryption
• Shared Passphrase encryption for enhanced usability
• Simplified password management, eliminating registration processes
• Retiring legacy PGP systems and streamlining complex rules

Results

The multi-national bank successfully transitioned to a cloud-based encryption platform, improving security, efficiency, and user experience:

• Eliminated manual processes and reduced errors
• Enhanced password controls for seamless operations
• Strengthened data protection with modern encryption practices

Echoworx’s flexible and user-centric approach ensures secure, scalable communication, empowering financial institutions to focus on growth without compromising security.

This transition enhanced scalability, streamlined operations, and strengthened security to support their expanding needs.

Challenges

• Managing multiple encryption systems after a merger
• High resource demands for PGP key management
• Ensuring a smooth migration without disruptions
• Meeting GDPR and PECR compliance standards
• Updating encryption without affecting user experience

Solution

Echoworx delivered a cloud-based email encryption platform designed to address these challenges with:

• Cloud-based PGP key management
• Migration support with no downtime
• Multi-method encryption compatibility (including PDF, PGP, S/MIME) in 28 languages
• UK-based data residency to meet compliance needs

Results

The organization transitioned to a cloud-based PGP encryption platform, reducing IT resource requirements, supporting secure communication for millions of customers, and meeting compliance standards.

By standardizing encryption across diverse brands and regions, they ensured both secure and efficient handling of sensitive communications.

Challenges

• Inefficient legacy encryption technologies driving up costs.
• Urgent need to migrate three major brands to a unified encryption platform.
• Millions of encrypted messages to deliver securely, while automating customer responses.
• 3% TLS delivery failure rate creating compliance risks.
• Productivity losses due to email errors requiring streamlined resolution.

Solution

Unified encryption across subsidiaries with customizable branding per domain to boost trust and email engagement.

• TLS-secure delivery with automatic fallback for seamless message handling.
• Scalable, cloud-based platform for high-volume message encryption.
• User-friendly branded portal as a backup for secure communications.

Results

The enterprise consolidated its subsidiaries onto a single encryption platform, achieving secure, compliant, and efficient message distribution across Europe, North America, and Canada. With Echoworx, the company streamlined operations, resolved delivery challenges, and ensured millions of messages were sent securely—all without disruption or additional costs.

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By implementing Echoworx’s TLS with fallback and a branded portal, the council automated secure communications,improved security, eliminated inefficiencies, and aligned with the council’s branding and resource management goals. Building on this success, they are now expanding to include attachment encryption, reinforcing their commitment to safeguarding sensitive data and optimizing communication processes.

Challenges

The council faced several challenges:

• High costs and the need to protect public trust.
• Inefficient manual processes for secure communications.
• Difficulty managing trusted domain lists and non-TLS contacts.
• Maintaining consistent branding while integrating with existing systems.

Solution

• Echoworx automated and secured the council’s communications with:
• TLS encryption with a branded portal fallback for non-compliant emails.
• A secure portal to handle risky email traffic.
• Custom branding for recognizable council messages.
• Self-serve encryption tools that fit seamlessly into existing workflows.
• Secure delivery of sensitive documents without impacting functionality.

Results

By adopting Echoworx, the council moved from manual processes to automated, secure communications:

• Reduced costs and improved efficiency.
• Enhanced compliance with security standards.
• Full encryption for sensitive emails and attachments.
• Streamlined delivery of non-sensitive, application-generated emails.
• The council now securely communicates with affiliate groups, reinforcing public trust and optimizing operations.

Their existing solution only allowed limited branding—a single logo and one brand color—leaving no room for regional or corporate customizations without costly add-ons.

Using Echoworx’s per-message encryption and branded email capabilities, the distributor customized distinct brand identities for each trial without costly add-ons. This approach maintained data security and provided distinct brand identities for every trial.

Challenges

• Limited branding options restricted to one logo and color.
• Regional and corporate customizations required expensive security packs or design fees.
• No flexibility to adapt branding per message or project.

Solution

By implementing per-message encryption with Echoworx, the distributor gained complete control over branding and language preferences. They could now:

• Apply unlimited branding for regional, departmental, and project-specific messages.
• Customize secure communications to align with distinct drug trials.
• Access built-in support for 28 languages to meet diverse needs.

Results

The distributor successfully established unique brand identities for every trial without the need for costly design services or additional security packs. By leveraging unlimited branding capabilities, they strengthened customer relationships, differentiated their business in the market, and saved both time and resources.

Echoworx enabled them to deliver secure, branded communications that met their evolving business needs.

Leveraging Echoworx’s versatile encryption platform, these organizations ensure end-to-end secure communication without relying on corporate or third-party servers. By addressing limitations of standard email platforms, they protected sensitive data while improving operational efficiency and cross-sector communication.

Challenges

Organizations struggled with:

• Inability to use standard email clients like Outlook for composing secure messages.
• Safely sharing sensitive data, such as personal or confidential information, with law enforcement and external partners.
• Avoiding data storage on corporate or third-party servers while maintaining accessibility across devices and browsers.

Solution

• Echoworx introduced a 100% stand-alone encryption platform, offering:
• End-to-end encryption for secure communication in a customizable portal.
• Delivery and receipt verification to ensure messages are securely exchanged.
• Universal access from any device or browser, without requiring specific accounts.

Results

Government, finance, and non-profits now collaborate seamlessly with law enforcement, sharing sensitive information securely. The stand-alone solution provides confidence with robust encryption, no reliance on third-party servers, and full accessibility, improving workflows and safeguarding critical data.

By implementing a centralized, secure solution, the bank streamlined document return and improved customer communications, driving a 63% boost in digital adoption,  reduced inefficiencies, saved resources, and strengthened security.

Challenges

The bank’s previous process—relying on Office 365 and Microsoft Purview—was time-consuming and inefficient, requiring multiple manual steps from staff and customers. Key issues included:

• Lack of shared folder support with Microsoft Purview
• Cumbersome workflows requiring staff coordination
• Customers needing to register for encrypted email services
• Inefficient handling of sensitive documents

Solution

Echoworx provided a seamless, secure, and user-friendly solution tailored for the bank’s needs:

• Custom shared folders for centralized document management
• Secure email composition and file attachments from any device—no manual prompts required
• Portal self-provisioning, removing the need for initial customer registration
• Effortless, secure communication for both staff and customers

Results

With Echoworx, the bank transformed its document workflow. Staff can now send and receive secure communications with just a few clicks, while customers easily access and return sensitive documents without hurdles. The result? A 63% increase in encryption adoption and a streamlined process that saves time and improves the customer experience.

Challenges

The organization relied on manual processes to encrypt DOC and PDF files, sending them as ZIP files via email. This method created friction for senders and recipients, leading to inconsistent user experiences and increased support requests.

Solution

Echoworx provided a scalable encryption solution that:

• Automatically encrypts DOC and PDF attachments—no manual effort required.
• Delivers a consistent, branded experience across all devices.
• Enhances security with password self-management, while maintaining ZIP file support.

Results

By implementing Echoworx’s self-serve Portal, the organization:

• Reduced helpdesk calls and saved valuable resources.
• Improved operational efficiency with automated workflows.
• Delivered seamless, at-rest encryption with clear and simple access instructions.

This solution not only enhanced security and compliance but also improved customer experiences and enabled innovative services. With Echoworx, the organization achieved a more consistent, efficient, and secure way to protect sensitive attachments.