Considering switching to Echoworx?

Yes. Echoworx offers full onboarding services. All customers are assigned a dedicated resource from the Echoworx Client Engagement team. These team members are technical experts of the platform and skilled project managers. Full administrator and user documentation is provided in HTML and PDF formats along with “train-the-trainer” materials. Learn more about onboarding here.

We support both private cloud and dedicated cloud.

Echoworx abides by the laws of the countries we do business in or with and assist customers in their compliance initiatives for PIPEDA and HIPPA. The Echoworx email encryption solution, our policies and procedures are audited annually for compliance against PCI, SOC2, and WebTrust. Read more about our Cloud Security Assurance

Echoworx provides the ability for customers to host in different geographic regions. Currently our SOC2, PCI DSS, and ISO-certified data centres are located in: US, UK, Canada, Ireland, or Germany. Echoworx deploys and fully manages the solution with no third-party access to our instances. Full details can be found here

Existing email gateway, either on-premises or cloud based. Service access is restricted to using TLS only for connection. Inbound email must pass through mail security flows (AV/AS).

Yes. Echoworx is committed to improving accessibility as outlined in our AODA statement of commitment. This commitment extends to our people-focused encryption platform where the tailored level AA rated interface, ensures experience is not affected by language preference or customization. Each release of the software is tested for compliance against the WCAG 2.1 AA accessibility standards. We welcome and incorporate detailed customer feedback into our design processes. Many aspects of the platform can be tailored to meet the customer’s requirements, including web content, branding and email notifications.

No. Echoworx does not use proprietary encryption algorithms or standards in our products. As part of PCI and SOC2, our list of algorithms is reviewed regularly. Please refer to our security brief that outlines the encryption and algorithms supported.