Why Choose Echoworx Email Encryption?

The ability to communicate in a secure manner with your clients, customers and colleagues is a primary part of your goal to keep your business, your business. But where do you start? This guide is designed to highlight key differentiators of the Echoworx Email Encryption Platform over competitors.

Our Exclusive Focus is Providing Secure Email Services

As more businesses, organizations and industries continue their shift to all things digital, they continue to open their doors to an ever-complicated new digital world – a world where secure communication isn’t just a need, it’s a core business necessity.

Echoworx has been in the email encryption business since 2000. Our primary and exclusive focus is providing organizations with secure email services. Other companies who offer email encryption often provide the service as a compliment to their primary technology such as Anti-Virus/Anti-Spam. The advantages of Echoworx being 100% focused on secure email include: constant updates and improvements to the product, an entire team of subject matter experts, and the ability to configure the solution to meet the needs of our clients.

Who uses Echoworx Email Encryption?

Large banks operating under stringent international rules and regulations, like the EU’s General Data Protection Regulation (GDPR) or Payment Card Industry (PCI) security standards, to massive manufacturers, with plants, factories and offices across the world. Corporations operating across different borders and under different brands to governments requiring secure communication lines to reach their constituencies. Extensive healthcare systems, still relying on fax machines and paper bills.

Echoworx specializes in helping large enterprise organizations effectively and consistently communicate with their customers, clients and colleagues regardless of circumstance.

For those with existing email solutions, the transition to Echoworx is seamless, non-interrupting and adds additional functionality. While an organization might already have email encryption capability, these solutions often lack the dexterity needed to accommodate changing business demands. Echoworx pushes things further – to provide encryption enhancements large organizations need to operate at-scale.

1. More secure ways to protect email in transit

With eight secure delivery options, Echoworx offers more ways for organizations to communicate with customers, clients and colleagues – ensuring no message is sent in the clear or not able to be delivered. Our email data protection solutions, which are fully integrable with most existing systems, feature both push and pull encryption delivery options: Web Portal, S/MIME, PGP, Encrypted PDF, Encrypted Attachments (PDF, Office and ZIP) and TLS with fallback.

Other systems may feature multiple delivery methods – but lack the tangible flexibility required for today’s digital world. TLS, for example, is a common and seamless way to exchange secure messages and data. But what if a TLS connection is not available? What if a sole fallback option requires online access? What if a fallback option doesn’t satisfy jurisdictional requirements?

In addition to offering robust suite of secure delivery methods, Echoworx offers additional ways to read messages without being online – which is a crucial element for compliance with several privacy regulations. Leveraging industry-standard AES encryption support in the PDF format, for example, Echoworx users can send encrypted attachments, embedded in a Secure PDF or ZIP formats, which satisfy definitions of durable media required for certain types of documents covered under Scottish privacy laws and the EU’s General Data Protection Regulation (GDPR).

2. More extensive branding features

Large organizations often operate across international borders, in multiple languages and under different brands – and they need secure communications which accommodate this. Echoworx’s extensive branding features allow organizations to apply their unique brand elements automatically, on a message-by-message basis – and supports 27 languages, including support for right-to-left reading. Ensuring your customers can instantly recognize your brand, giving them more trust in knowing that the email or documents are from your organization and not a look-a-like intended to phish or spam them.

And Echoworx goes further with its branding options – allowing your organization to offer a full branding experience for your customers. From Single Sign-On (SSO) options, which eliminate additional registration processes, to custom inline messages to options for full user experiences in 27 languages, the Echoworx Email Encryption platform enables seamless integration with your existing customer portal.

3. More mobile flexibility

According to research from Deloitte, over 60 per cent of customers are defined as ‘omnichannel.’ Omnichannel customers employ multiple touchpoints along their consumer journey when interacting with organizations, from how they buy to how they prefer to be billed. Echoworx recognizes the need for uniform cross-device interactivity – that’s why we’ve built a product which emphasizes mobile optimization with no additional software required.

While other organizations may choose to promote mobile compatibility, be sure to double-check what exactly they mean. Questions to ask include: Are messages able to be read consistently across multiple devices? Can messages be saved on a phone for infinite offline access – a condition outlined under durable media definitions? Can users access messages safely on their mobile browser or are they pushed directly to their phone? Is extra software required for mobile access to messages?

Echoworx encryption offers flexibility and consistency across devices and platforms. Secure Portal users are provided a mobile experience that is consistent with desktop users and optimized for small screens and data plans. End users only consume bandwidth by viewing the Portal or when accessing individual attachments and no mobile application or special setup is required. Alternatively, Secure PDF messages offer a true push solution for any mobile device, online or offline, with no additional software requirements.

4. More message visibility

Detailed tracking is important part for many secure communications plans – and messages need to be made available regardless of a customer’s situation. Echoworx message audit features offer more transparency over message delivery – with audit features like whether a secure message was opened or recalled. This enables you to track whether customers are receiving your messages or to recall messages where security is compromised.

5. More adjustable authentication

Not every customer is the same and neither are the messages and documents that you send them. Echoworx offers full customization over how an organization authenticates their sensitive communications – from high-security authentication measures, like Two-Step Verification or Biometrics, to Shared Secret Passphrase, where customers can access a secure email with a set per message known word, number or random sequence without additional steps, like a registration process. Eliminating registration reduces friction in the communication process, frees up resources and makes the process faster for all.

Echoworx email encryption authentication can be set by policy, sender or recipient – ensuring message content stays secure without impacting user experience. In addition to offering full OAuth access, empowering organizations to leverage additional access options for users of other systems, like Google, Office 365, Facebook, Hotmail, LinkedIn or Salesforce, additional Echoworx authentication options include: Self-Registration, Shared Secret Passphrase, SSO, System Generated Verification Codes, Biometrics and Multi-Factor Authentication (MFA).