Customer Experience
Why Digital Transformation is Taking the Shipping Industry by Storm
In Medieval Italy, sea merchants invented the bill of lading to confirm receipt of all goods in a shipment. Hundreds of years later, many international shipping firms still rely on…
Securing Silos: The Case for an Omnichannel Approach to Digital Government
What if government worked like a business? What if a bureaucrat in one department could communicate seamlessly and securely with a politician in another? What if departments could work collaboratively…
Secure Digital Communications for a Digital First Government
In addition to caring for its citizens, a good government communicates with and listens to its citizens’ questions, concerns and comments. But, in today’s digital world, where private sector corporations…
Encryption in Healthcare? Improving the Prognosis of Data Security
Healthcare organizations collect, manage and distribute an enormous amount of medical and personal information and they’re constantly at the mercy of budget constraints and cuts, which leaves them vulnerable. On…
Importance of Customer-Centric Encryption in Finance
Before message encryption became mainstream with its incorporation into popular messaging platforms, like WhatsApp, and into deep-reaching, headline-grabbing international privacy regulations, like the EU’s General Data Protection Regulation (GDPR), the…
Paperless is Easier than You Think with Encryption
Every year, more than 500 billion bills are sent to customers and that doesn’t even include monthly and quarterly statements for financial and health-related matters. Now, just imagine going to…
How to stimulate digital engagement with customers
In the offline world, organizations build their customer base slowly over time and these customers generally become and stay loyal to the company—unless there’s a major screw up. But that’s…
The End of Fax Britannica! Is a New Paperless Age Coming to Britain’s Public Sector?
On January 1, 2019, Britain’s National Health Service (NHS) made a big digital move – no new fax machines. While this might seem insignificant, the underpinning message is deep: a…
When Edward Snowden leaked NSA’s classified documents of their surveillance program, it sent a message out and loud to companies; if an employee can steal sensitive documents from the NSA,…