Encryption Overhaul: Global Bank Meets Soaring Demand for Secure E-Statements

Customer Experience    | November 29, 2024

The challenge of scaling secure communications in a multilingual, high-volume environment.

A top 50 global bank faced a messaging bottleneck: its e-statement system was breaking under the strain of over 1.6 million encrypted communications per month across multiple languages and business units. This growing backlog jeopardized customer trust and regulatory compliance.

The Problem: Outdated Infrastructure

The bank needed a solution that could handle high volumes, support multilingual communications, centralize management, and scale for future growth. Enter Echoworx.

The Solution: Advanced Cloud Encryption

By leveraging advanced cloud encryption technology, Echoworx helped the bank consolidate its operations into six secure private cloud servers, reducing in-house infrastructure while enabling seamless encryption of millions of statements monthly. Beyond capacity, the system introduced dynamic scalability, full branding control, and integration with 28 languages—key features for a global institution.

The Results: A Transformation in Security

This wasn’t just an upgrade; it was a transformation. The bank now delivers over 100 million encrypted statements annually, maintaining uninterrupted mail flow and drastically cutting support costs. Centralized user management simplified operations, allowing IT teams to refocus on strategic priorities, while customers benefited from faster, more secure communications.

The Bigger Picture: Future-Proofing Encryption Practices

This case study underscores the importance of modernization in encryption systems. As enterprises face increasing digital demands, the ability to scale dynamically, minimize downtime, and reduce complexity isn’t just a competitive advantage—it’s essential.

For technology, security, and privacy program managers, the takeaway is clear: outdated systems can no longer keep pace with business needs.