Echoworx Customer Success Stories

Overview

A major global bank partnered with Echoworx to address the growing demands of secure communications and eliminate the limitations of legacy on-premises encryption systems. By adopting Echoworx’s scalable, cloud-based encryption platform, the bank enhanced its capacity to handle high-volume e-statement delivery while reducing costs, improving operational efficiency, and meeting diverse customer requirements.

Challenges

The bank faced several critical challenges in managing secure communications:

• Inefficiencies in the current e-statement solution, unable to meet increasing demands.

• A growing backlog of over 1.6 million encrypted statements each month.

• Significant IT resources required for user management.

• Limited multilingual support, impacting global customer communication.

• High CAPEX costs associated with maintaining outdated systems and infrastructure.

Solution

Echoworx delivered a robust, cloud-based email encryption solution tailored to the bank’s needs:

• Dynamically scalable encryption services to address high-volume output, processing over 9 million encrypted statements monthly.

• Full support for 28 languages, ensuring seamless global communication.

• Centralized management to streamline branding controls and reduce administrative overhead.

• Consolidation onto a single encryption platform, replacing legacy infrastructure with six secure private cloud servers.

• Self-service user management, reducing downtime and IT involvement.

Results

By adopting Echoworx’s advanced encryption platform, the bank achieved:

• Improved Scalability: Seamlessly processed over 100 million encrypted statements annually, addressing growing business demands without mail flow disruptions.

• Enhanced Efficiency: Streamlined operations with centralized management and automation, reducing CAPEX and IT resource requirements.

• Global Accessibility: Supported multilingual communications across diverse regions, improving customer experience.

• Future-Ready Infrastructure: Retired outdated systems in favor of a secure, cloud-based solution capable of scaling with the institution’s growth.

Why Echoworx?

Echoworx’s scalable encryption platform, combined with comprehensive managed services and expert support, enabled the bank to modernize its secure communication capabilities while reducing costs and improving efficiency. By addressing the institution’s diverse requirements, Echoworx continues to set the standard for secure, reliable, and scalable communication solutions in the financial sector.

Overview

A major North American bank partnered with Echoworx to enhance its encryption capabilities and modernize operations. By transitioning from on-premises systems to a scalable, cloud-based solution, the bank addressed challenges related to outdated infrastructure, operational inefficiencies, and stringent compliance requirements. Through this collaboration, the institution improved security, reduced costs, and streamlined secure communications across its network.

Challenges

The bank faced significant hurdles in maintaining secure communications while meeting modern banking and regulatory requirements:

• Aging infrastructure lacked scalability, redundancy, and reliability.

• Meeting strict compliance and regulatory standards for encryption.

• Implementing encryption without disrupting sender workflows or user experience.

• Addressing complex RFP, POC, and POV requirements for modern security solutions.

• Managing product enhancement requests from implementation to Go-Live phases.

Solution

Echoworx provided an advanced, cloud-based email encryption solution tailored to the bank’s needs:

• Delivered a scalable and redundant cloud platform to replace aging infrastructure.

• Ensured seamless deployment with minimal disruption to existing workflows.

• Introduced tailored branding and language support through a flexible portal interface.

• Integrated advanced features, including Cloud hardware KMS, OpenID authentication, enhanced SIEM logging, and security upgrades for the Admin Console.

• Retired obsolete components, simplifying operations and reducing administrative burden.

Results

By implementing Echoworx’s cloud-based encryption solution, the bank achieved:

• Enhanced Security: Replaced outdated infrastructure with a robust, scalable encryption platform, meeting compliance and regulatory standards.

• Operational Efficiency: Reduced total cost of ownership by streamlining workflows and retiring legacy systems.

• Seamless User Experience: Maintained existing workflows for minimal disruption, ensuring employee adoption and ease of use.

• Agility and Innovation: Introduced new features and capabilities while enabling continuous improvement to meet evolving demands.

Why Echoworx?

Echoworx’s expertise in advanced encryption and cloud-based solutions enabled the bank to modernize its operations while enhancing security and efficiency. With a flexible, user-focused approach, Echoworx continues to drive innovation in secure communications, setting a high standard for reliability and scalability in the financial sector.

Overview

A prominent global bank partnered with Echoworx to modernize its encryption capabilities across regions in the UK and Asia-Pacific. By moving from outdated desktop-based encryption to a seamless, cloud-based solution, the institution overcame operational inefficiencies and delivered an improved user experience. Echoworx's advanced encryption platform enabled the bank to enhance security, simplify workflows, and reduce costs—all while maintaining compliance and supporting hybrid infrastructure.

Challenges

The bank faced several critical challenges in managing secure communications, including:

• Supporting legacy desktop encryption software across multiple regions.

• Manually managing and sharing passwords for secure files.

• Lack of oversight and efficiency in desktop ZIP encryption processes.

• Non-standard security protocols for file monitoring and protection.

• Need for cloud migration with minimal disruption to sender workflows.

• Supporting hybrid high-capacity SEG and Exchange Servers.

Solution

Echoworx implemented a flexible, cloud-based encryption solution tailored to meet the bank’s operational and security needs:

• Integrated high-capacity appliances with cloud-based encryption for seamless operations.

• Migrated ZIP encryption from legacy desktop software to the cloud, simplifying workflows.

• Standardized encryption for PDFs and Office documents, eliminating the need for costly specialized software.

• Enabled secure password generation and sharing for confidential communications.

• Supported encryption for a variety of file formats (PDFs, Office documents, ZIP files) with a streamlined user experience.

• Full integration in 28 languages to support global operations.

Results

By adopting Echoworx’s cloud encryption platform, the bank achieved:

• Enhanced Security: Transitioned from legacy desktop encryption to a robust cloud-based solution that adheres to industry standards, reducing risks and improving data protection.

• Improved Efficiency: Automated encryption workflows, simplified password management, and retired outdated systems, reducing administrative burdens.

• Streamlined User Experience: Delivered intuitive, registration-free encryption options and enhanced accessibility for users across regions.

• Cost Savings: Standardized encryption methods eliminated the need for expensive, proprietary software.

Why Echoworx?

Echoworx’s innovative cloud-based encryption solutions empowered the bank to modernize its security infrastructure, boost operational efficiency, and provide a seamless user experience. With proven expertise in addressing complex encryption challenges, Echoworx remains a trusted partner for secure and scalable communication solutions in the financial sector.

Overview

A global financial institution collaborated with Echoworx to modernize its encryption practices and address challenges in managing secure communications across diverse networks. By transitioning to cloud-based, standards-based encryption solutions, the bank improved security, streamlined operations, and enhanced user accessibility while retiring outdated legacy systems.

Challenges

The bank faced several critical hurdles in securing communications:

• Integrating multiple encryption systems following corporate mergers.

• Managing complex communication networks across global teams.

• Manual handling of ZIP files, passwords, and associated inefficiencies.

• Legacy PGP systems introduced security vulnerabilities and operational challenges.

• High administrative overhead from outdated encryption processes and rules.

Solution

Echoworx provided a tailored, cloud-based encryption solution to address the institution’s unique needs:

• Integrated encryption with Secure Email Gateway (SEG) for multi-method delivery, including ZIP encryption.

• Enabled sender-controlled Shared Passphrase encryption for easier access management.

• Removed user registration requirements for a frictionless user experience.

• Migrated all encryption operations to the cloud, replacing legacy on-premises systems.

• Enhanced password controls with innovative features, including a secure Outlook add-in for attachment encryption.

Results

By adopting Echoworx’s advanced encryption platform, the financial institution achieved:

• Enhanced Security: Retired legacy PGP systems and implemented a modern, cloud-based encryption framework, reducing risks and improving compliance.

• Improved Efficiency: Automated encryption workflows, eliminating manual processes like ZIP file management and simplifying operations.

• Better User Experience: Provided seamless, intuitive encryption tools with flexible options for senders and recipients.

• Error Reduction: Streamlined password management and minimized errors through automation and seamless integration with existing systems.

Why Echoworx?

Echoworx’s adaptable, user-centered solutions enabled the bank to modernize its encryption capabilities, ensuring secure, scalable communication across complex networks. With a track record of supporting global organizations, Echoworx continues to lead in delivering reliable, innovative encryption technologies that meet the demands of the financial sector.

Overview

A leading UK retail bank partnered with Echoworx to modernize its encryption infrastructure and overcome the challenges of managing secure communications across a diverse, multi-network environment. By transitioning from outdated on-premises PGP servers to a cloud-based encryption platform, the institution enhanced communication security, streamlined operations, and ensured seamless service for over 5 million customers.

Challenges

The financial institution faced several hurdles when managing encrypted communications:

• Integrating multiple encryption systems following corporate mergers.

• High resource demands for managing PGP key infrastructure.

• Ensuring zero downtime during the migration process to avoid service disruptions.

• Meeting stringent GDPR and PECR compliance requirements.

• Enhancing encryption without compromising user experience.

• Adapting to diverse workflows and existing systems.

Solution

Echoworx provided a centralized, scalable, cloud-based encryption solution tailored to the bank's operational and regulatory needs:

• Streamlined PGP key management to reduce internal IT complexity.

• Cloud-based infrastructure to support high-volume secure communications with 24/7 availability.

• Seamless migration from legacy PGP systems without service interruptions.

• Flexible encryption options, including support for PDF, PGP, S/MIME, and more—available in 28 languages.

• Automated policy management and customizable encryption settings to fit diverse workflows.

• UK-based data residency to meet strict compliance requirements.

Results

By implementing Echoworx’s cloud-based encryption platform, the bank achieved:

• Enhanced Security: Replaced legacy PGP systems with a robust, scalable cloud solution, ensuring compliance and reducing risks.

• Operational Efficiency: Simplified encryption management, automated workflows, and reduced the burden on internal IT teams.

• Improved Customer Experience: Delivered seamless and secure communications without disruptions, enhancing user satisfaction.

• Compliance Assurance: Met GDPR and PECR regulatory standards with a centralized, compliant encryption framework.

Why Echoworx?

Echoworx’s advanced encryption solutions enabled the bank to modernize its security infrastructure while maintaining a seamless user experience. With expertise in streamlining complex encryption environments, Echoworx delivered a secure, scalable, and user-friendly platform designed for the evolving needs of the financial sector.

Overview

A prominent global insurance company partnered with Echoworx to modernize its encryption platform and unify secure messaging across multiple brands and regions. By adopting a scalable, cloud-based encryption solution, the organization eliminated inefficiencies caused by diverse encryption technologies, improved operational consistency, and addressed regulatory and compliance requirements across Europe, North America, and Canada.

Challenges

The enterprise faced several obstacles in managing secure communications:

• Disparate encryption systems across subsidiaries, increasing complexity and costs.

• Urgent migration of three major brands to a unified encryption platform.

• Reliably delivering millions of encrypted bulk messages while complying with diverse regulatory requirements.

• Addressing a 3% TLS delivery failure rate, causing disruptions in secure message delivery.

• Email-related errors impacting staff productivity and customer service response times.

Solution

Echoworx implemented a comprehensive encryption solution tailored to the organization’s needs:

• Custom branding for distinct domains to establish trust and improve email engagement rates.

• TLS secure delivery with an automatic fallback system for seamless message transmission.

• A user-friendly, secure branded portal for backup access to encrypted messages.

• Scalable, cloud-based infrastructure to handle high message volumes without disruption.

Results

By consolidating its encryption systems onto the Echoworx platform, the enterprise achieved:

• Enhanced Security: Unified encryption services across subsidiaries, addressing TLS failure issues and ensuring compliance with global regulations.

• Operational Efficiency: Streamlined secure communications, reducing costs and eliminating inefficiencies from diverse legacy systems.

• Seamless Integration: Migrated millions of messages without delays while maintaining consistent, reliable delivery.

• Improved User Experience: Delivered a self-managed, scalable solution with minimal disruption to internal operations.

Why Echoworx?

Echoworx’s advanced encryption technology and expertise in managing complex, multi-brand environments enabled the company to modernize its communication infrastructure while ensuring compliance and operational efficiency. With scalable, user-focused solutions, Echoworx ensures secure, reliable communications tailored to meet the unique needs of global enterprises.

Overview

A UK council partnered with Echoworx to enhance the security and efficiency of its communications while reducing costs and maintaining compliance with strict branding and security mandates. By adopting Echoworx’s automated encryption solutions, the council streamlined operations, ensured secure communications, and optimized resource management, paving the way for broader adoption of secure attachment encryption across its network.

Challenges

The council faced several challenges impacting security and efficiency:

• Managing costs while preserving public trust and reputation.

• Relying on manual processes for secure communications.

• Addressing branding consistency for external messages.

• Handling non-TLS contacts and curating trusted domain lists.

• Ensuring compliance with security mandates while integrating with existing technology.

Solution

Echoworx delivered a tailored encryption solution to address the council’s needs:

• Implemented TLS encryption with an automatic branded portal fallback for secure email delivery.

• Redirected risky email traffic through a secure portal to ensure compliance.

• Applied custom branding for trusted, recognizable messages from the council.

• Enabled a self-serve solution for seamless user experience without disruptions.

• Delivered secure attachments to government groups, maintaining functionality and ease of access.

Results

By implementing Echoworx’s encryption platform, the council achieved:

• Enhanced Security: Automated secure communications with TLS fallback and full encryption for sensitive emails.

• Improved Efficiency: Streamlined operations by eliminating manual processes and reducing administrative overhead.

• Seamless User Experience: Delivered branded, secure communications without disrupting workflows.

• Scalability: Expanded the use of encryption to include secure attachment delivery for affiliated groups, ensuring better protection of sensitive information.

Why Echoworx?

Echoworx’s advanced encryption technology and user-focused solutions enabled the council to modernize its communication workflows and enhance operational efficiency. The flexible, automated platform ensures compliance, reduces manual effort, and supports secure, scalable communication strategies.

Overview

A major medication distributor partnered with Echoworx to enhance its branding flexibility and secure communications for sensitive drug trial information. The company faced challenges in maintaining unique brand identities for each new trial while managing the regulatory and operational complexities of secure email communications. By leveraging Echoworx’s per-message encryption and advanced branding capabilities, the distributor streamlined its processes, improved security, and eliminated costly design services.

Challenges

The distributor encountered several obstacles in customizing secure communications:

• Branding was limited to specific email areas, supporting only one logo and a single brand color.

• Regional and corporate customizations required costly security packs or design services.

• Existing solutions lacked the flexibility to apply multiple distinct brand identities for sensitive communications.

Solution

Echoworx provided a comprehensive encryption and branding solution tailored to the distributor’s needs:

• Full control over branding and language preferences for secure communications.

• Flexible customization options, supporting per-message, regional, and department-specific branding.

• Built-in support for 28 languages to cater to diverse communication needs.

Results

By adopting Echoworx’s advanced encryption platform, the distributor achieved:

• Enhanced Branding: Unlimited branding flexibility enabled the creation of distinct visual identities for each drug trial, strengthening relationships and standing out from competitors.

• Cost Savings: Eliminated the need for expensive design services and additional security packs, saving valuable resources.

• Streamlined Operations: Simplified the process of securing sensitive communications with granular control over branding and encryption.

Why Echoworx?

Echoworx’s innovative approach to encryption and branding allowed the medication distributor to modernize its communication processes while reducing costs and improving operational efficiency. With advanced per-message encryption and customizable branding, Echoworx continues to empower organizations to achieve secure, personalized, and scalable communications.

Overview

Government agencies, financial institutions, and non-profits partnered with Echoworx to address the challenges of secure communication in high-stakes environments. By leveraging Echoworx’s versatile encryption platform, these organizations enabled secure collaboration with law enforcement and third-party partners without compromising sensitive data. The solution delivered end-to-end encryption, seamless accessibility, and complete control over sensitive communication, ensuring compliance and safeguarding critical information.

Challenges

These organizations faced significant hurdles in achieving secure, cross-sector collaboration:

• Inability to use standard email clients like Outlook for composing secure messages.

• Need to securely share sensitive information with law enforcement and other external parties.

• Requirement to avoid storing data on corporate or third-party servers.

• Ensuring accessibility across devices and browsers without requiring specific user accounts.

Solution

Echoworx provided a tailored, 100% stand-alone encryption solution designed to meet these unique requirements:

• Enabled secure communication via a web portal with end-to-end encryption.

• Delivered customizable email storage options to meet compliance needs.

• Provided universal accessibility across devices and browsers, removing the need for user registration.

• Verified secure delivery and receipt of communications.

Results

By adopting Echoworx’s encryption platform, these organizations achieved:

• Enhanced Security: Ensured end-to-end encryption for sensitive communications, protecting information such as credit card details, personally identifiable information, and confidential reports.

• Improved Collaboration: Facilitated seamless and secure communication with law enforcement and cross-sector partners.

• Universal Accessibility: Enabled secure access from any device or browser without additional user accounts.

• Compliance Confidence: Eliminated reliance on corporate or third-party servers for data storage, ensuring sensitive information remains protected.

Why Echoworx?

Echoworx’s innovative encryption platform allows organizations in high-stakes environments to securely collaborate while meeting stringent security and compliance requirements. With its flexible, cloud-based approach and user-friendly solutions, Echoworx empowers teams to focus on their mission without compromising on security.

Overview

A prominent Irish commercial bank partnered with Echoworx to transform its customer document management process, addressing inefficiencies and enhancing secure communications. By adopting Echoworx’s encryption solutions, the bank simplified workflows, improved the customer experience, and achieved a 63% increase in encryption adoption—all while ensuring sensitive data remained protected.

Challenges

The bank faced several obstacles in securely managing customer documentation:

• Existing processes using Microsoft Purview lacked support for shared folders.

• Cumbersome workflows required multiple manual steps and staff coordination.

• Customers were required to register for an encrypted email service to securely access and return documents.

• Inefficient systems created resource and rostering challenges.

Solution

Echoworx delivered a modern, cloud-based encryption solution designed to streamline document management and secure communications:

• Enabled custom shared folders and streamlined reply-to-shared-mailbox functionality.

• Allowed users to securely compose messages and attach files on any device without organizational prompts.

• Introduced portal self-provisioning, simplifying secure communication without requiring initial “push” emails.

• Provided a seamless experience for secure and efficient document exchange, protecting sensitive customer information.

Results

By adopting Echoworx’s encryption platform, the bank achieved:

• Enhanced Efficiency: Simplified the document management process, eliminating manual steps and improving staff coordination.

• Increased Digital Engagement: Achieved a 63% rise in encryption adoption, significantly boosting digital growth.

• Seamless User Experience: Customers gained an easy, secure way to return documents without unnecessary registration steps.

• Improved Security: Protected sensitive communications through robust, standards-based encryption technology.

Why Echoworx?

Echoworx’s flexible encryption solutions and user-first approach enabled the bank to modernize its document management process while enhancing the overall customer experience. By addressing inefficiencies and improving security, Echoworx continues to help financial institutions streamline operations and ensure secure communications in today’s fast-paced digital landscape.

Overview

A national agricultural organization partnered with Echoworx to modernize its document protection processes and move away from manual, paper-based workflows. By implementing Echoworx’s automated encryption solutions, the organization enhanced security, simplified operations, and improved the customer experience. The solution provided seamless, scalable encryption capabilities while ensuring compliance and maintaining a consistent, branded experience across devices.

Challenges

The organization faced challenges in securely managing document encryption:

• Manual encryption of DOC and PDF files created inefficiencies and delays.

• Sending encrypted ZIP files via email caused friction for senders and recipients.

• Inconsistent recipient experiences due to varied encryption methods.

• High helpdesk call volumes from customers needing support.

Solution

Echoworx provided an automated, self-serve encryption solution tailored to the organization’s needs:

• Automatically encrypted DOC and PDF attachments, eliminating manual sender involvement.

• Delivered a consistent, fully branded user experience across devices.

• Enhanced security with password self-management while maintaining ZIP encryption support.

• Streamlined attachment encryption with a scalable, self-serve Portal for end users.

Results

By adopting Echoworx’s encryption platform, the national agricultural organization achieved:

• Enhanced Efficiency: Automated encryption processes reduced manual tasks and resource usage.

• Improved Customer Experience: A seamless, branded user experience made encrypted messages easy to access, reducing friction for recipients.

• Increased Security: Ensured at-rest encryption for all sensitive attachments and provided flexible access options.

• Resource Optimization: Lowered helpdesk call volumes and freed up resources for other priorities.

• Scalability: Implemented a compliant, scalable encryption solution to support future growth and innovation.

Why Echoworx?

Echoworx’s automated and user-friendly encryption solutions empowered the organization to improve its security workflows without disrupting daily operations. With a focus on scalability and compliance, Echoworx enabled the organization to deliver secure, innovative services while enhancing the customer experience.