Here’s our proven playbook

The idea of migrating your email encryption service is daunting. It touches the core of your business communications, and the risk of disruption feels immense.

This conversation—the one about how a migration really works—rarely happens out in the open. Your current provider isn’t motivated to discuss it, and generic web searches or AI summaries can’t fill the confidence gap. To address this, we’re opening our playbook.

This is a practical walkthrough from our Director of Client Engagement.

We deliver more than software

The fear of migration is valid. It’s the nightmare of lost keys, broken email flows, and frustrated stakeholders. It’s the complexity of untangling years of rules and policies. This is where a proven methodology is non-negotiable.

Here’s a look at how we approach it:

  • The Key Migration Guarantee: This is always the first question. We have a dedicated, secure process for exporting S/MIME and PGP keys—both internal pairs and harvested external certificates. Your ability to decrypt past messages is preserved. There are no gaps in your history.
  • The “Soft Launch” Protocol: Forget the high-stakes weekend cutover. We run Echoworx in parallel with your legacy system. A select group of users can pilot the new platform in a live production environment, allowing you to find and resolve any surprises with minimal impact.
  • The Risk-Free Sandbox: Before a single production email is touched, we build a dedicated User Acceptance Testing (UAT) environment. Here, your team validates every mail flow, tests every policy, and gets stakeholder sign-off on branding—all in a safe, controlled space.

Your requirements, answered

A “like-for-like” migration is often the starting point, but a true partnership involves adapting to your unique needs. We’ve found that successful transitions focus on a few critical areas that are often points of failure with other systems.

Here’s how we address them from day one:

  • Operational Integrity: Your mail flow is paramount. We route all mail back through your primary gateway, so you retain full control of final delivery. This means Echoworx doesn’t need to be in your SPF record, and you manage your own DKIM signing. It’s your environment, reinforced by our service.
  • True High Availability: A successful migration demands redundancy. We ensure fail-safe operation with centralized mail queues and clustered environments, meaning if one host fails, messages are not lost or stuck. They are simply processed by another host without interruption.
  • Seamless Integration: Your encryption gateway must fit into your existing infrastructure. We plan for every connection point: Active Directory for group-based policies, upstream security gateways like Ironport, and SIEMs via our audit API for complete visibility.
  • User-Centric Security: Security measures that frustrate users are quickly bypassed. We offer flexible options, from our modern Outlook Add-in that empowers users, to multiple delivery methods like Web Portal, Pushed PDF, and TLS, ensuring the experience is as seamless as it is secure.

Why Watch?
You might not be ready to switch today. That’s not the point. The point is to have a clear, credible plan for when the time comes. This webcast provides that plan.

When you’re ready, book a meeting. Our encryption experts are here to help.